Richmond Water Heaters

Richmond water heater serial no q14241****,purchased on July 31 2024 broke down on September 2024 called customer service twice put on hold for 10 minutes each time. Never buy any Richmond products.

I Bought a new hot water heater and it leaked from the top where the pop off valve is right from the get go. The plumber set the thermostat at 130 and left.

The water was luke warm for several weeks.

When I did get the plumber back he pulled the pipe and it had no pipe tape on it right from the factory. I don't recommend these heaters.

In the summer of 1998 I purchased and installed a Richmond electric water heater. That was 26 years go.

Noticed moisture on the top of the unit under the insulation blanket. Thought that it had developed a leak so started looking for replacement. On closer examination discovered that the leak was from a loose connection on the flex line. Tightened and leak went away.

Replaced the heating elements twice in this time period. Unfortunately the new products on the market won't last anywhere near this time frame according to the reviews.

Not sure if this brand is still available. If can locate give it a try.

7 years in new home and on failed hot water tank NUMBER 2 with Richmond. These units are pure garbage as I'm seeing multiple consumers with same issues on this forum.

How much fun is it to drag this heavy heap of trash up and down stairs to the basement every couple of years? TONS of fun, where's the CEO to come and help >:[

I called customer technical support about an issue. Was on hold for 1 & 1/2 hrs.

Told personal my issue. He said please hold and got no help. Noone picked up again. It is -7 degrees in wyoming and i have no hot water.

My hot water heater is less than 2 years old. Still under warranty. Verry unprofessional.

I have 3 daughters in my house with a broke hot water heater inbthe winter. PLEASE HELP!

My Richmond water started leaking 6 1/2 years after installation. What a piece of junk! The water heater before lasted 34 years!!

Been without hot water for 10 days It worked flawlessly for 2 1/2 years. Until shortly after the full (labor) warranty expired.

The error codes caused the warranty dept.

to send a control box (thermostat) saying it was easy to install. After 4 electrical, 1 mechanical and gas inlet and outlet still no flame. Now the error code indicated the pilot assembly. A blizzard caused a delay for receipt of hat.

Once I removed the old burner I saw the problem.

It was assembled at the factory by a moron.

The piezo spark wire was twisted around the thermopile sans heat shield. This caused the wire insulation to melt off over time and short out, no spark.

The water heater I purchased was manufactured on Feb 16, 2021. It was purchased new in the box from a local retailer a little over a year ago.

The tank started leaking so I called the 800 number as directed by a label on the tank. Due to fact that the last two digits of the serial number was scraped off and I can not provide full number, Richmond will not warrant the tank. The label has all information except the last digits of the serial number. How convenient.

I see there are other complaints for the same thing, number scraped off. Looks to me like Richmond makes sure you cannot use the warranty, if needed.

bought a richmond water heater, pressure valve leaked once the tank was full. Replaced valve 3 times and it still leaks.

Biggest piece of junk I've ever purchased.

I just want my money back. I would not recommend richmond water heaters to any one

Had a ten year old water heater that started leaking.

I called Richmond and they honored the 12 year warranty and gave me a new unit.

Gas water heater manufactured with known elements that go bad after a period of time. Customer Service just puts you on hold for 45+ minutes and NEVER transfers you to an actual person demonstrating they don't give a *** about there defective products.

Don't even think about buying a RIchmond gas water heater. Don;t DonD

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Well, let's see if my product arrives like he said. Then I'll give you my review There's nothing else.

I really have to say until I get my product once I get my product then I will give you a review.

Cause right now, it's pretty hard over the phone. It was very nice no problems but I don't know what's gonna happen

Once you buy one of their water heaters, you are on your own. They do not cover damage and they require an extensive amount of proof that you bought the water heater and when you bought it, it is absolutely staggering to go through all the paperwork they require to fulfill the warranty.

And when youre done, all they do is replace the water heater. No labor, no damaged cars by the defective water heater, no, nothing stay away from this company, also known as Rheem, water heaters I would suggest AO Smith.

Just installed and Uninstalled( 5,) 40 gallon shorty gas water heaters. In the same house.

The 1st just one year old, pilot wouldn't stay lit. Monday installed new at no cost. Leaked. Ordered new one.

Thursday now. Picked up new one, leaked. Went back heater 3 leaked. Went back heater 4 leaked.

Fifth time got a tall 40gl. Leaked.

All leak right on to burner. Where vent pipe is seemed to the tank.

Installed water heater in summer 2018 and it failed in December 2023. Water leaking from the bottom, tank failure.

Do not buy Richmond with 6 year warranty. Called Richmond and they agreed to replace it under warranty.

Only reason for 2 stars. Not worth the time to install it after 5 years, buy a different brand.